Google Data Analytics Professional Certification Practice Test

What does root cause analysis aim to identify?

1. The benefits of data visualization

2. Ways to improve employee morale

3. The main reason behind a problem's occurrence

4. Patterns in data over time

The correct answer is: The main reason behind a problem's occurrence

Root cause analysis is a systematic process used to identify the underlying reasons or root causes of problems or issues. When a problem occurs, it's essential to delve deeper than the surface-level symptoms to uncover what truly caused the issue. The purpose of root cause analysis is to go beyond immediate factors and determine the fundamental cause that led to the problem. By identifying this main reason behind an occurrence, organizations can implement targeted solutions to prevent recurrence, improve processes, and enhance overall efficiency. While the other options touch on different aspects of data usage and organizational well-being, they do not align with the primary goal of root cause analysis. For instance, benefits of data visualization focus on how data can be presented effectively rather than investigating the reasons behind problems. Improving employee morale is a goal related to human resources and organizational culture, but it is not the focus of root cause analysis. Patterns in data over time pertain to trend analysis and forecasting, which are distinct from the aim of uncovering underlying problems. Hence, the central focus of root cause analysis on identifying the main reason behind a problem's occurrence firmly establishes the correctness of this option.